FAQ

 

Who is Dubrovnik Shore Tours?

We are legal Travel Agency run by Doria Ltd., Obala Stjepana Radica 2, 20000 Dubrovnik, Croatian VAT ID 91315521528. Founders and owners are Dubrovnik locals and experienced tour guides (Stjepan, Ivo and Josip).

How can I make a booking?

Please use a booking form located under our Tours description to check prices and availability, pay 20% deposit by secure PayPal System and receive a confirmation voucher. For custom tours please use this form.

Do you have any hidden fees?

No. Our tours include private transportation by a local driver/guide, parking, Dubrovnik port and City fees and taxes. Please check precise tour inclusions and exclusions written in a tour description.

Ho do I know your tour will meet my expectations?

Tours are conducted by guides and drivers with years of experience, always giving their best during our tours. Feel free to check 900+ unbiased reviews about our company and guides on TripAdvisor here.
 

Do you provide a travel insurance?

No. We recommend each traveler to purchase their own travel insurance before going on vacation.

What are your payment methods?

To charge a deposit we use 100% safe PayPal payment system with a buyers protection. The outstanding amount is to be settled in cash on the day of the tour.
 

I need to change my booking, what shall I do?

Simply e-mail us with a changes you want to make by e-mail [email protected]
 

What is your cancellation policy?

You have a right to a full refund if you cancel for any reason 48h before a tour date.
 

Where will I meet your driver or tour guide?

We pick up our guests directly at the cruise ship gangway in Port of Dubrovnik as we hold a license and police clearance for port entrance. If you need a custom pick-up address then please type it in a booking form. Guide will have your name-tag displayed.
 

Will you take me back to the cruise ship?

Most of our tours include return transfer to your ship.  We suggest  to precisely read inclusions and exclusions in our tour details.

Who do I contact in an emergency?

Call or text +385981751775 (Viber and WhatsApp supported)

We are child friendly, pet friendly and accept wheelchairs

please describe your wheelchair size during booking.

Where I can read your Terms & Conditions?

Click here.

Where I can read your Privacy and Cookie policy?

Click here.

Where I can file a complaint?

Send an e-mail to [email protected]